We are happy to announce MAP's HR Practices and Compensation Survey in the ITES/BPO Industry.

HR plays a vital role in maintaining attractiveness of the organisation by ensuring optimum pay programme, equity & Best HR Practices taking into consideration various factors like - Organizational Capability, Market Environment, Staffing and more.

Taking into account of such Credible Responsibility of HRs, we are would like to bestow the relevant Market Trend in this area.

We propose to follow Position Comparison Method for this survey.

In this survey, we will cover ITES/BPO companies, which consist of Voice-based & Transaction-based processes. These processes are conventional for process-driven companies. Apart from the Line positions, we have also included few Technical Support and Staff positions.

Following are the Groups covered, with around 38 Benchmark Positions :

• In-line Positions (Voice Based and Transaction based).
  Benchmark Positions - e.g. Customer Support   Executive, Team Leader, Operations Manager, etc.
• IT Group
• Technical Support Group (Systems Administration,   Network Admin & QA)
• Staff Group (HR, Recruitment, Training & Finance)

It not only covers Compensation Structuring, but also HR Benefits & Practices, which includes :

» Recruitment
» Referral Schemes
» Attrition
» Induction
» Training
» Organization Culture
» Unique HR Practices
» Compensation Policy
» Flexi Benefit Scheme
» Variable Pay
» Incentive Programmes
» Multi-Lingual Employees
» Social Activities
» Leave Policy
» Transport Policy
» Policy on Shift & Overtime
» Trainees
» Performance Measurement

PRODUCTS & SERVICES

MAP'S HR PRACTICES & COMPENSATION SURVEY IN ITES / BPO INDUSTRY

MAP'S 18TH ANNUAL COMPENSATION SURVEY

STANDARD COMPENSATION SURVEY

CUSTOMIZED COMPENSATION SURVEY

MAP'S ON-SITE BENEFITS & OVERSEAS COMPENSATION SURVEY

AUXILIARY PROJECTS

DEMO SURVEY

ENROLLMENT FORM